Customer
Charter
We offer a courteous and professional, responsible and
accountable, committed and efficient service. All matters
are treated with the highest levels of confidentiality.
We acknowledge we owe our success to our clients.
Project
Management Each
project, no matter how large or small, has a dedicated
project manager leading a team of company-employed
staff.
Confidentiality Because
of the nature of the super yacht industry all matters
remain highly confidential. If briefed, ownership, specification,
cost or any other “sensitive” issues are
never divulged.
Resolution From
time to time problems may occur. We ensure these are
quickly solved and good relations maintained.
Accountability Because
we are involved in every stage of a project from initial
discussion, specification and completion, we are always
aware of our responsibilities.
Partnerships
We have established close working relationships with our
network of leading manufacturers, suppliers, contractors
and shipyards. This ensures our clients benefit from
having the choice of leading edge technology based
products, converging systems that are fully integrated.
Suppliers We
deal with suppliers across the globe, large well known brands
and small specialist companies. Each is rigorously audited
to ensure they can deliver to our standards on product quality,
reliability, service and value
Contractors Whether working alongside other
contractors or client employed staff, we are totally
aware of maintaining good, effective working relationships
to maximise returns for ourselves and the client.
Shipyards We have an excellent reputation
with yards around the world and are recommended to
clients by many of them. We have the experience in-house
to work closely with yards, technical teams and consultants.